1. About these terms
These terms apply when you sign up for or use Leadival, the website and app at leadival.com. "We", "us" and "Leadival" mean the business that provides the service. "You" means the business that opens the account and everyone it invites. By creating an account you accept these terms on behalf of your business. If you do not agree, please do not use the service.
2. Business use only
Leadival is sold to businesses and sole traders for business use. It is not offered to consumers. You confirm that you are using it for your trade or business.
3. Your account
- You must give accurate details and keep them up to date.
- You are responsible for everyone you invite and for everything done under your account.
- Keep passwords private and tell us straight away if you think your account has been misused.
- The account owner controls the account, its data and its billing.
4. Plans, seats and free trial
- New accounts start with a free trial. You can switch plans during the trial.
- The Solo plan is for one user. The Team plan allows the account owner plus up to 5 team members. Custom plans need an access code from us and have the terms we agree with you.
- Prices, including any introductory first month price, are shown on our pricing page and may differ by currency.
5. Payment
- Plans are paid monthly in advance and renew automatically each month until cancelled.
- Prices exclude VAT or sales tax, which will be added where it applies.
- If a payment fails we may pause your account until it is paid.
- We may change our prices. We will give you at least 30 days notice by email, and the new price will apply from your next billing date after that.
6. No refunds
All payments are final and non refundable, including for unused time, unused seats, downgrades and partly used months. Please read our refund policy for full details.
7. Cancelling
You can cancel at any time. Your plan stays active until the end of the month you have paid for and will not renew after that. You can export your data before your plan ends.
8. Your data
You own the customer, job, photo and document data you put into Leadival. You give us permission to store and process it only to provide the service. Our privacy policy explains how we handle personal data. You are responsible for having the right to store your customers' details and for using them lawfully.
9. Acceptable use
You must not use Leadival to:
- send spam, or contact people without a lawful basis, including breaking marketing and call rules such as PECR in the UK or the TCPA in the US;
- store illegal content or content you do not have the right to use;
- try to access other accounts, test our security without permission, or overload the service;
- copy, resell or reverse engineer the service.
We may suspend or close accounts that break these rules.
10. Availability and changes
We work hard to keep Leadival running, but we do not promise it will always be available or free of errors. We may carry out maintenance and we may add, change or remove features. If we remove something important you are paying for, we will tell you in advance.
11. Our liability
- The service is provided "as is". You are responsible for checking the work, quotes and records you create in it.
- We are not liable for loss of profit, revenue, business, contracts, goodwill or data, or for any indirect or consequential loss.
- Our total liability to you in any 12 month period is limited to the amount you paid us in the 3 months before the claim.
- Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or fraud.
12. Ending the agreement
You can stop using Leadival at any time. We may suspend or end your account if you break these terms, do not pay, or if we stop providing the service. If we stop the service for reasons other than your breach, we will give you at least 30 days notice so you can export your data.
13. Changes to these terms
We may update these terms. We will show the new date at the top of this page and email account owners about important changes. If you keep using Leadival after the changes take effect, you accept them.
14. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
15. Contact
Questions about these terms? Email [email protected].