No refunds
All payments made to Leadival are final and non refundable. This includes:
- monthly plan fees, including the introductory first month;
- unused time when you cancel part way through a month;
- unused seats or team members;
- moving to a smaller plan;
- months where you did not log in or use the service.
Try it first
Every new account starts with a free trial, so you can try Leadival properly before you pay anything. You can also book a demo with our team to see how it fits your business.
Cancelling
You can cancel at any time. When you cancel, your plan stays active until the end of the month you have already paid for and you will not be charged again. We do not give partial refunds for the rest of that month.
Changing plans
If you move to a bigger plan, the new price starts from your next billing date unless we tell you otherwise. If you move to a smaller plan, the change applies from your next billing date and there is no refund for the current month.
Billing mistakes
If we charge you twice or charge the wrong amount by mistake, tell us within 30 days at [email protected] and we will correct it.
Chargebacks
Please contact us before raising a chargeback with your bank. If a chargeback is raised, we may pause the account until it is resolved.
Your legal rights
Leadival is sold to businesses. Nothing in this policy removes any rights you have by law that cannot be excluded.